Live Streaming & VOD – SME
Location: Milford, Ohio (relocation is okay)
Our Milford office is seeking a VOD SME to help monitor and maintain the VOD Service Desk team within SLAs. Daily Responsibilities include the following:
· Assign work/cases to team members
· Maintain active awareness of multiple case tickets with meticulous attention to detail
· Perform quality analysis of tasks performed by the team members
· Suggests and implements workflow improvements
· Provides feedback, coaching and improvement plans to team members
Knowledge & Skills
· Seeking candidates with expertise in VOD industry metadata standards (CableLabs, MovieLabs), knowledge of video/audio codecs and container formats.
· Seeking candidates with a comprehensive understanding of VOD delivery and processing pipeline.
· Seeking candidates with proven troubleshooting expertise in VOD assets (video/audio, encoding, streaming errors). Strong analytical skills to identify root causes across platforms, effectively triage issues, and adhere to defined resolution processes.
· Seeking candidates with experience in content management systems, data analysis (dashboards, Excel), and familiarity with IBM Aspera for file transfers.
· Seeking candidates with experience in text-based data formats (XML, JSON, etc.) and the ability to decode XML files.
